Terms and Conditions

Eco-Vape Delivery FAQs

Eco-Vape Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions (“Terms & Conditions”) on which we supply any of the products (“Products”) listed on our https://stage.eco-vape.co.uk (the “Site”) to you.

Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of the Products, you agree to be bound by these Terms & Conditions. Please also note that the use of the Site is subject to the terms contained in the Disclaimer document, which apply whether or not you order any Products from the Site. You should also read our Privacy Policy.

1. Information About Us

The full name of our company is Eco Vape Limited, located at the HCL Building, Cotes Park Industrial Estate, Cotes Park Lane DE55 4NJ Alfreton, Derbyshire. You can contact us by email to customer-support@eco-vape.co.uk or by post.

2. How the contract is formed between you and us

2.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order.

2.2 After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation.

2.3 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

2.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances including failure to confirm your age.

2.5 We may be unable to process your order if:

The Product you ordered is out of stock or discontinued.
There is a problem with authorisation of the payment on your credit card.
We cannot confirm your age using publicly available records and services.

3. Delivery

3.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.

3.2 During a sale period or busy periods (e.g. Christmas) deliveries to a store may take longer than any time quoted. Please refer to the Delivery Information page for extended delivery timescales in respect of remote locations and certain postcodes.

3.3 We will usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order.. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. Where possible deliveries will be made to your door. If you are not in to receive your delivery our shipping partners may leave your delivery with a neighbour or in a safe place. We are not responsible for any additional carrying or positioning of Products ordered.

4. Risk and Ownership

4.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

4.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products, (including delivery charges) whichever is the later.

5. Price and Payment

5.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.

5.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.

5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

5.4 We cannot complete your order until full payment has been received.

5.5 By using our payment providers to pay for your order, you confirm that the card/account being used is yours. All credit/debit card/Paypal account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/Paypal payment in accordance with your order.

5.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

5.7 We only accept payment in Pound Sterling.

5.8 If an exchange rate is applicable to your order your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay.

5.9 We are able to accept, MasterCard, Visa, Maestro, Delta, or American Express although we reserve the right to refuse to accept any of these cards from time to time without notice. We try hard to ensure that using your credit or debit card when you shop online is safe and secure.

5.10 When you have made your choice and your order has been placed, you will receive an order confirmation email acknowledging the details of your order. This email is not an acceptance of your order, just confirmation that we have received it.

5.11 The contract between us for the items you have ordered will only be formed when we email you to confirm that the items have been dispatched. The contract will therefore be formed in England and the language of the contract will be English.

5.12 All refund payments will be paid to you in Pound Sterling and will match the amount you paid in Pound Sterling for the item(s) and delivery (if the delivery charge is refundable). If an exchange rate is applicable to your order the amount you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider when it receives our refund payment and may therefore be different from the price paid for the item(s) in your local currency. We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by your credit or debit card provider.

6. Our Cancellation, Returns and Refund Policy

6.1 All batteries & charging cables have a 14 day warranty, which covers the component parts. This does not cover tanks, atomizers, coils & damage resulting from improper use or use of Eco Vape products with other suppliers parts.

6.2 All replacement atomizer (coil) heads are sold as a single use disposable items and are covered by our DOA (dead on arrival) warranty. This means, that from date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults.

6.3 If any parts are found to be faulty within this time please contact our customer service team at customer-support@eco-vape.uk and we will arrange for a replacement. We may require the goods to be returned for further investigation.

6.4 Users should store and handle these items with special care. We advise electronic cigarette users not to store their e-cigarettes with metallic, magnetized or electronic transmitting devices such as keys or mobile phones, therefore extending the lifespan of functional use.

6.5 Purchasers should be aware that our electronic cigarette batteries and atomizers (coils), although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.

6.6 E-liquid is a consumable product and cannot be exchanged or refunded once purchased.

6.7 If an item is lost in the transit please allow 14 days before you can make a claim (This is due to the delivery companies terms and conditions, Normally we would resolve this issue alot sooner).

6.8 In the case of any dispute the decision of Eco Vape is final.

6.9 You may cancel your order (or any part of it) at any stage before the Products are dispatched to you, and up to 28 days afterwards. Please refer to your (“Dispatch Confirmation”) email for the Returns Procedure for online orders or by contacting our Customer Services team at customer-support@eco-vape.co.uk.

6.10 Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. All such Products should be returned within 28 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns Procedure.

6.11 After you cancel your order and return the Products, any sum debited by us to your means of payment (credit card, debit card, online payment service) will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of receiving the order back from you.

6.12 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact us.

6.13 Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

7. Our Liability

7.1 We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

7.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

7.3 Nothing in this section or elsewhere in our Terms & Conditions affects your statutory legal rights.

8. Notices

Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

9. Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

10. General

10.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

10.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

10.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

10.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

11. Age Verification

As per our requirement by law to ensure our nicotine-containing products are only supplied to 18+., customers must now undergo an age verification process at the checkout. This process is mandatory and requires you to provide your information to our age verification partner. 1account is our age verification partner. 1account cross-references your data with public data to ensure you are 18+. Visit https://www.1account.net for their Terms and Conditions and Privacy policy.

12. Contact Us

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.

Email: customer-support@eco-vape.co.uk

Tel: +44 (0) 1773 68 7259

13. Updates

These Terms & Conditions were last updated April 2023.

Disclaimer & Terms of Use

Introduction

https://stage.eco-vape.co.uk (the “Site”) is operated by Eco Vape Limited (“we” and “us” and “our”). Use of the Site is on the terms contained in this document (“Terms of Use”). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also read our Privacy Policy. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

From time to time, we may restrict access to some features or parts of the Site, or the entire Site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

Accuracy of Information

Links to This & Other Websites

We may from time to time provide links that will enable you to access the websites of third parties directly from the Site. Such third party sites are not under our control and, unless otherwise stated, we have no relationship with the third parties and no contribution is made by us to the content of such websites. When you click through to these sites you leave the area controlled by us, so we cannot therefore accept responsibility for any issues arising in connection with either the third parties’ use of your data, the sites’ content or the services offered to you by these sites.

We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:

you do not remove, distort or otherwise alter the size or appearance of our logo;
you do not create a frame or any other browser or border environment around the Site;
you do not in any way imply that we endorse any products or services other than our own;
you do not misrepresent your relationship with us nor present any other false or misleading information about us;
you do not otherwise use any of the trade marks displayed on the Site without our express written permission;
you do not link from a website that is not owned by you; and
any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Our Liability

Although we hope this Site will be of interest to users (and except to the extent that our Terms & Conditions apply), we accept no liability and offer no warranties or conditions in relation to this Site or its content, to the fullest extent such liability can be excluded by law.

If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable. If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded.

This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.