UK Delivery Information
Information on Eco-Vape Delivery Policies
Eco Vape UK orders are prepared Monday to Friday excluding Bank Holidays. Despatch cut off times are 1pm daily, orders made after this time will be despatched the following day. If an order is placed after 1:00pm on a Friday, it will be processed and despatched on the following Monday. If you have any questions regarding delivery information, feel free to get in touch.
Deliveries to customers will be between 1-3 working days after despatch, although often orders are delivered next day. Our shipping partners deliver orders between Monday and Saturday. If you have not received your order after 3 working days, please feel free to contact us.
Please note: Northern Scotland and Northern Ireland incur higher charges dues to the high charges to us via our delivery network. These areas also are un-eligible to receive free shipping.
Our Shipping Partner is DPD. Most customers will receive an Email message (or SMS) with their relevant tracking info and status updates from DPD after we have despatched your order.
To track your order
You can visit DPD’s official website to track your order by Clicking Here and inserting your tracking number. You will have received your tracking number via email to the email address provided to us when placing your order.
Eco-Vape Delivery FAQs
When will my order be despatched?
Eco Vape UK orders are prepared Monday to Friday excluding Bank Holidays.
Despatch cut off times are 1pm daily, orders made after this time will be despatched the following day. If an order is placed after 1:00pm on a Friday, it will be processed and despatched on the following Monday.
Can I purchase my order in person?
We have a number of stores around the UK if you would like visit and see our selection of products in person. Click here to go to the store locator.
Do you offer Next Day Delivery?
All orders (excluding to remote areas* of the UK) are shipped on a next day shipping service. In most cases orders will be delivered 24 hours after despatch however on occasion this may increase due to circumstances beyond our control.
Please note that is the standard service we offer and there are no other upgraded shipping options.
This service is free when you spend £20 or more!
If you order has not arrived after 3 days of despatch of your order, please contact us and we will follow up with our shipping partner
*Northern Scotland and Northern Ireland
Who will be delivering my order?
Our Shipping Partner is DPD.
Most customers will receive an Email message (or SMS) with their relevant tracking info and status updates.
How can i track my order?
To track your order
You can visit DPD’s official website to track your order by Clicking Here and inserting your tracking number. You will have received your tracking number via email to the email address provided to us when placing your order.
Where do you deliver?
Eco Vape deliver all over the UK.
Please note: Northern Scotland and Northern Ireland incur higher charges dues to the high charges to us via our delivery network. These areas also are un-eligible to receive free shipping.
International Delivery
We’re currently unable to offer international shipping due to restrictions on vaping products abroad.
Can I get Free Shipping?
Yes! When you spend over £20 (unless you’re located in remote areas* of the UK)
*Northern Scotland and Northern Ireland
Do you deliver on weekends?
Unfortunately, we are currently unable to offer weekend delivery.
We will update our customers when weekend delivery next becomes available!
Questions about your delivery?
If you have any questions please feel free to contact our deliveries department at customer-support@eco-vape.uk or by calling +44 (0) 1773687676
